Effective Date: 01 May 2025
At Gautam Sports, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a smooth return and refund process.
Returns
- You can request a return within 10 days of receiving your product.
- To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging with all tags, accessories, and invoice.
How to Initiate a Return
- To start a return, contact us at contact@palevioletred-rhinoceros-149244.hostingersite.com or call +91 8527854209
- Provide your order number, reason for return, and any relevant photos (in case of damage or defect).
- Once your return is approved, we will guide you through the return shipping process.
Refunds
- After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued back to your original method of payment (credit card, debit card, net banking, UPI, etc.).
Exchanges
Exchange requests must be made within the 7-day return window.
Non-Returnable Items
Products that have been used, altered, or damaged due to misuse
Damaged or Defective Products
- If you receive a damaged or defective item, please contact us immediately with photos and details.
- We will arrange a replacement or a full refund as per your preference.
Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once shipped, the order cannot be cancelled and must follow the return process after delivery.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Gautam Sports
Email: contact@palevioletred-rhinoceros-149244.hostingersite.com